Reporting only at the technical level in Information Technology only impedes ITSM success. The goal is to drive business performance, growth, and sustainability through technology. To begin, you need to understand the current ITSM environment that manages the technology performance. Once this is understood, set the intentions to mature business performance through the use of metrics. In this webinar, I'll cover ITSM metrics and the essential business maturity metrics that provide a well rounded outlet to measure ITSM and its impact or influence to business performance. - IT as a strategic business unit - Business Maturity metrics provide the business perspective - Maturity Metrics bundle for ITSM and business performance

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23:00 - 00:00 hs GMT+1

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IT Service Management
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Junio / 2021 2135 webinars
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