We have all heard that customer experience (CX) can set your business (or brand) apart. It has been identified as a key battleground differentiator (Gartner, Zendesk, Deloitte, Forbes and everyone, really). As much as 84% of companies focusing on CX see an uplift in revenue (Global Customer Experience Benchmarking Report). Breaking apart working systems no matter how expensive, complicated or risky to maintain is high stakes work for any organization. Thinking about Application testing and QA before picking up that chisel leads to better software, better CX and higher customer satisfaction. From the world quality report (WQR) approximately 74% of responses said QA contributions are essential to business outcomes, and 77% said end user satisfaction was critical. This is great for businesses and consumers alike. With most businesses “getting it”, what does the survey tell us about how they are they doing at meeting their QA goals? This is where the difficulties begin… Only 29% of respondents felt they always achieve desired QA targets. In other words, over 70% of organizations felt that they didn’t meet their goals. That’s pretty bad. If organizations understand the importance of QA to the success of their business, why the gap in execution? Luckily (or maybe not) the WQR responses identify existing major challenges to successful QA programs: Over the course of this presentation we will share some best practices you can take, and items to consider as you leverage QA, Test Automation, and Robotic Process Automation to ensure your business processes keep running while you charge forward towards micro-services.

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16:00 - 17:00 hs GMT+1

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Enterprise Architecture
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