Every company wants to accelerate, deliver more, faster, and increase customer value and return profit to stakeholders. Every DevOps business understands core metrics but advancing values requires resolving known unknowns behind the initial numbers. Accomplishing initial metrics leads to some understanding but allows deriving additional details. Subsequent metrics should be small, focused on acceleration and provide clarity to feedback. Provided examples demonstrate how time to change, deployment frequency, restoration time, and change failure rates can be deconstructed to provide advanced solutions. Software tools exist to easily manage telemetry everywhere and increase overall value through advanced metrics 1. Defining advanced metrics & DevOps 2. Building from the four basic metrics 3. Applying metrics to your organization Key Takeaway: Understanding why metrics matter and how they apply to your company

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IT Service Management
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