One of the most common questions I hear from IT support managers is “How many analysts or technicians do I need to support our end users?” It’s a great question, but one that is rarely answered adequately. The result is that many IT Service and Support teams are not staffed properly because they do not follow any sort of proven methodology when making headcount decisions. Instead, they rely on “gut feel” or “instinct” when it comes to IT Service and Support staffing. In this webcast, MetricNet defines a methodology for determining the appropriate headcount for the service desk and desktop support. Using MetricNet’s headcount methodology, your IT Service and Support functions can be assured that they will be staffed to meet the needs and expectations of their customers, while simultaneously delivering services in an efficient, fiscally responsible manner.

Hora

19:00 - 20:00 hs GMT+1

Organizador

MetricNet
Compartir
Enviar a un amigo
Mi email *
Email destinatario *
Comentario *
Repite estos números *
Control de seguridad
Abril / 2021 1395 webinars
Lunes
Martes
Miércoles
Jueves
Viernes
Sábado
Domingo
Lun 29 de Abril de 2021
Mar 30 de Abril de 2021
Mié 31 de Abril de 2021
Jue 01 de Abril de 2021
Vie 02 de Abril de 2021
Sáb 03 de Abril de 2021
Dom 04 de Abril de 2021
Lun 05 de Abril de 2021
Mar 06 de Abril de 2021
Mié 07 de Abril de 2021
Jue 08 de Abril de 2021
Vie 09 de Abril de 2021
Sáb 10 de Abril de 2021
Dom 11 de Abril de 2021
Lun 12 de Abril de 2021
Mar 13 de Abril de 2021
Mié 14 de Abril de 2021